Cases of goods being exchanged with Domain
– Not the right type, model as you ordered.
– Not enough quantity, not enough set as in the order.
– Wrong description on product specification website at Domain
When you receive the products, check the products and contact the delivery staff immediately if you have any other complaints about exchange or return issues. If you discover one of the above products, you can give feedback to us (Domain) within 7 days from the delivery date.
RETURN POLICY APPLIES TO THE US
Currency applied for this policy
– We adopt and use USD (US Dollar) currency for this form
The additional charge is
– Do not apply
Does the customer have to pay to ship the returned item? And in what case?
– If For Defective Products and This happens when the product is wrong, damaged by the carrier, or otherwise defective, the customer will have to pay as follows: Actual cost of shipping the returned item and the customer communicates and works with the carrier himself
In case the customer is not satisfied: This case occurs when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore, the customer must pay the actual cost to ship the goods. Returns and goods are only accepted in the original condition with the manufacturer’s label
Domain WILL NOT ACCEPT EXCHANGE/RETURN WHEN:
Goods have been signed to confirm receipt of goods with the delivery party after 7 days from the delivery date. If you buy during Christmas or New Year, it is 30 days from the delivery date
The item has been opened when the product label is removed, excluding the shipping carrier's cover
You want to change type, model but without prior notice.
You yourself affect external conditions such as peeling, denting,
You are acting improperly, damaging the product.
You do not comply with the required provisions to enjoy the warranty (for example, do not keep the invoice or purchase information for the warranty within the specified time).
You have checked and signed to receive the condition of the goods, but there is no response within 7 days from the delivery date.
The process of handling exchange or return procedures is carried out within two (02) weeks from the date of receipt of sufficient information and documents from the customer.
The exchange and repair will be done in accordance with the regulations of Domain
Condition of products:
Item must be in original packaging condition for refund. It will not be accepted in any cut or open condition
We accept returns and exchanges: we accept returns and exchanges by shipping
We accept returns: at Domain at Address: